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Frequently Asked Questions

 

 

Welcome to the Frequently Asked Questions at Barbaware, you will find here all the information you'll need to take good care of your beard, shave and master your personal grooming.

We've compiled here the most frequent question asked by our customers about purchasing in our online store.

 


Q: Is your website safe?

A: Yes, we ensure the safety of our website by using the latest security protocols available like SSL encryption.




Q: Are you GDPR compliant?

A: Yes, we strive to stay on top of every new regulation and we've made the necessary adjustments to be fully GDPR compliant and provide you with the best privacy possible. To know more, consult our privacy policy here.




Q: Where do you ship from?

A: Our warehouse is located in Quebec, Canada, and all orders made on our online store ships from there. See our complete address here.




Q: What shipping method do you use?

A: The majority of our package are shipped by Canada Post. However, some packages may be delivered by an alternative carrier. For more information consult our delivery page here.




Q: Do I have to sign for delivery?

A: You will not have to sign for the delivery if you chose the standard shipping option. If you selected the Xpresspost method, you will need to sign upon delivery.




Q: Can you ship to multiple addresses?

A: To ship to more than one address, you will need to create a new order for each address that you want to ship to.




Q: How long will my order take to be completely delivered to me?

A: For Canadian customers, the time between the order is taken and the complete delivery is about 5-8 days in total for standard shipping and 3 to 5 days with the express method. For US customers, the time between the order is taken and the complete delivery is about 6-9 days in total for standard shipping and of about 4 to 6 days with the express method. And finally, for international customers, 7 to 12 days. Visit our delivery page for more information.

 



Q: Can I come to your location to pick-up my order or to browse your products?

A: Unfortunately, no. To provide you with the best possible prices, we do not keep a storefront or a brick and mortgage. However, our delivery charges are very low, even free and also very fast.




Q: What if my order never arrived?

A: Check your order confirmation email or your order history and look for your tracking number. If that doesn't work, send us an email at sales@barbaware.com, tell us your order number, and we'll help you out.




Q: Do you ship with a tracking number?

A: Yes, all orders ship with a tracking number.




Q: Are all your products made from 100% natural ingredients?

A: The vast majority of the products we sell are 100% natural, but not all. Look for the mention 100% natural on the product page to know it is. We also list all of the ingredients on the product page so you can know exactly what's in them.





Q: Do you charge sales tax on any item?

A: Barbaware Men's Grooming G.P. collects tax on orders shipped to Canada only. If you are shipping to any Canadian territories, any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation. If your delivery address is outside of Canada, no tax will be charged, but customs fees might apply upon delivery. Although we ship every international order with the mention "gift" and a lower declared value so you in many cases you don't have anything more to pay to receive your order.





Q: Do you have a live chat support?

A: Yes, we do! To get in contact with one of our live chat specialists, look for the chat icon at the bottom of every page.





Q: How can I unsubscribe from your mailing list?

A: We're are sorry to have bothered you, you can unsubscribe at any time at the bottom of any of our email sent by us or by contacting us.




Q: Do all your products are ready to ship?

A: Yes, if you are able to place an item in your shopping cart, that means that the item is available for immediate shipment. All items are ship from the same warehouse, no split shipment. You can feel confident that if you ordered it, you will receive it.




Q: How do I return a product?

A: We are pleased to offer you a full refund on unused product and the process is very simple. For more information, visit our returns & refunds page.

 


Q: Do you offer exchanges?

A: When possible, yes. By cons, for various reasons, it may happen that we may not be able to do so. In this case, we will issue a refund or credit. Visit our returns and refunds page for details.

 

 

Q: How can I buy in your online store?

A: We know that it can be confusing to buy online, therefore we have prepared a step-by-step guide here.



 

Q: Do you offer a razor sharpening service?

A: No, we do not offer this kind of service. Although it is possible to find this type of service online, it will cost about $40 plus shipping costs. Like most manufacturers recommend it, taking the time to learn how to maintain its own blade is the best solution.

 



Q: What kind of double-edged razor blade would you recommend?

A: There is no precise answer, the brand and type of blade you choose depends on your personal preferences. Several factors such as the coarseness of the hair, the skin sensitivity or the shaving technique used can affect the choice of the best blade according to your needs. Therefore we recommend investing in a sample pack containing a few different brands and models before you buy a large package of one type in particular.

 


Q: What is the best beard oil, shaving brush, razor, shaving cream or soap that you sell?

A: This is a very good question! By cons, it's not really a question that we can answer for you. Discover what makes your beard and your shave perfect is an adventure that you must take by yourself. We can recommend some products that work wonderfully for us, but the best products for you are probably not the same. However, if you are curious to know what others think, you can always check out our blog for expert advice.

 


Q: I have sensitive skin, which soaps or cream would you recommend?

A: Sensitive skin is a fairly common problem among men and we are happy to help you fix it. Our experts have put together a guide for sensitive skin with good advice on how to avoid irritating your skin, that you can view here.



Q: What is beard oil and why use it?

A: The beard drains the natural oils from your skin and dries. Beard oil will help your skin and beard hair to stay hydrated and healthy. For more information about beard oil, you are invited to consult the category Beard Oil of our shop or our blog article on the matter here.

 


Q: What is mustache wax and how should it be applied?

A: The mustache wax is a grooming product for men. This serves to shape and sculpt your beard and your mustache. To do this, the procedure is quite simple, you need to apply a small amount of mustache wax in the palm of your hand and well rub your facial hair. To learn all about the mustache wax, take a look here.

 




Q: What is beard balm and how should it be applied?

A: The beard balm is a man grooming product. This one serves to maintain a strong and healthy beard and mustache and foster the growth of it. The beard balm application is quite easy and simple. You simply have to apply a small amount of beard balm in the palm of your hand and rub the hair of your beard to their roots. To learn all about the beard balm, take a look here.

 

Q: Are all your safety razors in stainless steel?

A: Although we offer a selection of safety razors in stainless steel. Most safety razors are made of brass with an alloy of chromium or nickel plating. The handles are often made of chrome or nickel plated or Zamak brass. Zamak which is an alloy of zinc, aluminum, magnesium and copper. To find our stainless steel safety razors, visit our shaving category here.

 



Q: Is it true that my beard grows naturally and that beard care products are useless?

A: Obviously, growing a beard is an adventure and a challenge that can be quite incredible. To obtain a clean tidy and well-cared beard, we suggest you a wide range of beard care products. An application of suitable products in your king's mane will certainly help it to look great. If you would like to have more information regarding the beard care products, please take a look at the beard care category.

 



Q: What types of products are necessary for men's grooming routine?

A: Just like women, the modern gentlemen of this world spend a part of their time in grooming. The terms grooming or beauty treatments here refer to the actions to be taken to have a beautiful skin and face, beautiful hairs and a good personal hygiene. Take a look at our men's grooming category for more information regarding the use and application of different men's grooming products.

 



Q: How does Barbaware protect me?

A: The protection and satisfaction of our customer are our priorities, to do so, we have set up a structure for your protection and your satisfaction. For more information on these topics, you are invited to consult our terms and conditions and our privacy policy.

 


Q: What method of payment do you offer?

A: To provide you with a shopping experience in complete peace of mind, we offer as the only payment method, PayPal. For more details about it, check out our payment.

 

Q: Does Barbaware gives me any rewards?

A: Absolutely! We offer the most insane rewards program ever seen! To learn more about it, check out our rewards page.

 


Q: Who's Barbaware?

A: Very good question! To answer this, you are invited to visit our About us section.





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