Our warehouse is located in Quebec, Canada. All orders made on our online store for grooming products ships from here. Some orders containing apparel or merch however, can ship from a different location, as these products are often made on-demand.

The majority of our orders are shipped with Canada Post. However, some orders may be shipped with an alternative carrier for various reasons.

For all orders shipped with standard shipping, you will not have to sign upon receipt. If you require a signed delivery, please ask us when ordering. However, we may require a signature on delivery for large orders such as wholesale.

No, to split an order and ship it to more than one address, you will need to make an new order for each address that you want to ship to.

Yes, we can always ship your order to the address of your choosing. When ordering, make sure to enter your address in the "billing address" and the address you want the package to be delivered to in the "shipping address".

Yes, all orders are shipped with a tracking number.

We kindly request that you allow for a minimum of 2 business days after the carrier marks the package as delivered before proceeding, as it frequently arrives within this timeframe.

If it's been over 2 business days, we ask that you file a claim with the carrier. As soon as the investigation with the carrier is concluded, you can then shoot us an email with the claim number along with your correct shipping address and we'd be happy to further assist you with this.

Yes, we ensure the safety of our website by using the latest security protocols available like SSL encryption.

No, to provide you with the best possible prices, we do not keep a storefront. However, you can have a look at our reseller page and see if there's one near you that you could go to try and buy our products.

For most orders, please allow 1-3 business days for order processing and an additional 3-5 business days for the carrier to deliver your package. Apparel and merch may take longer to process as they are usually made on-demand.

We collect taxes on all orders shipped to Canada.

If your delivery address is in Canada, any applicable taxes will be calculated on your order total upon checkout and displayed on your final order confirmation.

If your delivery address is outside Canada, we will not charge any taxes on your order. However, customs fees might be collected upon delivery by the carrier, depending on your location.

Yes we do, look for the Messenger chat icon at the bottom of the website to get in touch instantly.

Yes, if you are able to place an item in your cart, that means that the item is available for immediate shipment. With the exception of some apparel and merch, which are made on-demand.

No problem, you can always contact us and we'll make the order manually for you.

We understand that mistakes can happen during the excitement of ordering. If your order has not yet been fulfilled for shipment, we can make the following changes:

• Swap the color or size of an item
• Update your shipping address
• Cancel the order
• Apply a discount code to your order
• Modify the items ordered

Things happen, but rest assured, our Customer Support Team will always try to make it right! 

You can contact Customer Support with your details (name, order number, email address, and any additional information that may help) so we can best assist you.

Our products can be returned within 15 days from the date your order was delivered.

For an item to be eligible for a return, please make sure that:

• The product was delivered within the past 15 days
• The product is unopened, in its original packaging
• Any apparel items must be unworn, unwashed, with tag(s), and in new condition
• You have the receipt, order confirmation, or proof of purchase from barbaware.com
• The product was not purchased through a third-party retailer as we are unable to accept returns from orders placed outside of our direct website
• The product is not a sample packet as samples are final sale
  

Products that do not meet this criteria will not be considered for return.

TO START A RETURN, PLEASE VISIT: https://d1749f.myshopify.com/apps/parcelpanel-returns

We're always working hard to restock our items that are out of stock. We recommend heading over to your favorite product and selecting the 'notify me' button; we'll reach back out to you as soon as the item is back in stock.

We do not currently offer gift cards directly on our website. However, if you want to buy a gift card for someone, send us a message and we can do it for you.

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